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Customer Service |
Our first priority is always you. If you're not satisfied, have a problem with your order, a return, or if there is anything we can do to make you completely satisfied with your purchases, please contact us. The fastest way to reach us is through email: orders@piece-of-history.com or by using the form in the "Contact" section. We do our very best to reply as quickly as possible, usually within 24 hours. Please include your name and address, or your customer ID or order number in your email.
Payment Methods
Shipping Terms
We accept all major credit cards and paypal. All items are priced in USD.
Your order is important to us, which is why we want to make sure that your products arrive on time and in excellent condition. Please take a moment to review our worldwide shipping policy to be informed of how and when your order will ship.
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From time of purchase, orders are typically shipped within 3-5 business days of your completed transaction. You will receive shipping and tracking information via email.
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We use Israel-Post to ship orders. Packages shipped are trackable and insured. If your order is not delivered as promised, we can issue a replacement or refund to you.
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All posters are printed in high quality, high resolution format, and sent directly to you in a durable shipping tube.
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Expedited Shipping: For expedited shipping (additional charge) please contact us directly by email: orders@piece-of-history.com.
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In case of a returning package due to the absence of the recipient, the re-shipping fee (7$) will be at the customer's expense. Our customer department will inform the customer as soon as the package is received.
Return Policy
We gladly accept returns on the most items purchased within 30 days, returned in their original condition (brand new, unworn, unlaundered, unembellished). Please try on items in a clean, indoor area in case you need to return them.
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Any piece of apparel suffering from a manufacturing defect right out of the box may be returned or exchanged within 30 days of the date receiving the item. "Defects" are mistakes in the manufacturing process and do not include damage from normal wear and tear or negligent usage. We will determine the validity of manufacturing defect returns on a case-by-case basis.
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Items damaged due to customer abuse or negligence will not be accepted. We only accepts returns for items purchased at www.piece-of-history.com. To return or exchange an item purchased at a retail store, please visit the store where the purchase was made.
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please contact orders@piece-of-history.com and provide the order number, reason for return and a return e-mail address. Within 48 hours, we will evaluate your return request and contact you.
What if I receive the wrong item?
Simply contact Customer Service at +972-73-3744925 or via orders@piece-of-history.com so we can fix the error and get the correct item shipped out to you immediately.
How long will it take for my return or exchange to be processed?
Returns are usually processed within 1-3 business days of their arrival to our studio.
Privacy
Privacy Policy
Piece of History respects your privacy and we take it extremely seriously. We take great pride in being honest, fair, respectful, and courteous to each and every customer. We will not rent, sell or exchange your email address or phone number. We do not collect any of your personal information unless you provide it to us. Any information that you provide to us will only be used to better serve your needs and to make your shopping experience more complete. We follow this policy not just because it is the law, but because we believe that it is the right thing to do.
We use a third-party service provider to serve ads on our behalf across the Internet. They may collect anonymous information about your visits to our Web site, and your interaction with our products and services. They may also use information about your visits to this and other Web sites to target advertisements for goods and services. This anonymous information is collected through the use of a pixel tag, which is industry standard technology used by most major web sites.
Safety & Security Policy
Security is one of our top concerns. Piece of History maintains reasonable and appropriate standards to safeguard your Personal Information. When you enter Personal Information that contains a credit or debit card number in the designated and secured sections of our Web site, the information will be encrypted or encoded before it is sent over the Internet and when stored for processing. Personal Information that we collect and maintain is subject to physical, administrative and technical controls that are consistent with recognized industry standards.
If you would still prefer to telephone us with your credit card information, you can call +972-73-3744925. Our Customer Service Team is available to assist you with all your needs daily from 8:00 through 20:00 Israel local time.
Wholesale Inquiries
Our products are available in wholesale prices.
We're always looking for new ventures and partnerships to spread our cool products.
If you are a company that wants to spice up your appreciation gifts to your employees or customers, or if you are a store on the lookout for wholesale deals, this might be for you.
Call us or send us an email:
+972-73-3744925
